Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

Ø  Bachelor degree in a relevant field is desirable.
Ø  Has a broad experience from either a development or operations perspective
Ø  Experience working with web and Java/J2EE based applications
Ø  Proficiency with Unix Commands and PL/SQL
Ø  Should be able to work closely with a cross functional team
Ø  Strong verbal and written communication skills as well as presentation skills.
Ø  Knowledge of Monitoring Tools like SPLUNK, TELEAF would be added advantage.
 
Responsibilities:
 Ø  Handle the sustainment engineering operations for the eCommerce platform
Ø  Resolve critical issues impacting platform, customer experience and in turn revenue within the SLA.
Ø  Providing Root Cause for critical issue and mitigation plan.
Ø  Ensure process compliance including Sox controls.
Ø  Ensuring the system stays healthy and running, which includes performance as well as other business KPI’s like traffic and order conversion.
Ø  Provide quick turnaround time for critical issues like Security vulnerabilities and site outages.
Ø  Designing and development of monitoring application, automated status reports and various other value ideas.
Ø  Interacting with various stakeholders including business for discussion over long and short term solutions.
Ø  Interaction with Client teams (IT and Business) over Process setup and improvements.
Ø  Coordinating releases, including release planning and execution. Interaction with various teams during release execution for deployment and validation.
Ø  Analyzing and resolving deployment issues.
Ø  Front ending client escalations and mitigating them.
Ø  Schedule and prioritize work and plan a sequence of operational activities that accomplish the planned targets. Set priorities and provide reports to the management.
Ø  Analyzing the weekly performance report for different global markets and sharing the same with Management.
Ø  Interacting with the offshore team as well as Dev teams for day to day operational activities, Quality Assurance using the proprietary tools of HCL.
Ø  Interacting with onsite and offshore team for issue analysis and resolution

 
 
Thanks & Regards

ASHOK KUMAR
Sr. Lead / IT Recruiter
Paradigm Infotech
Call : 443-640-0099
8830 Stanford Blvd, Suite 314, Columbia, MD 21045

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