Data Analyst
- Full-time
- Function: Customer Success(CXG)
Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
Job Description
Role requirements:
● Work closely with business leaders to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers.
● Create and maintain rich interactive visualizations through data interpretation and analysis, integrating various reporting components from multiple data sources.
● Work with the business's departmental heads, management, and key stakeholders, in
developing detailed business requirements, conducting gap analysis, creating functional
designs, and guiding the business's leadership through analytical data processing when
needed.
● Identify, evaluate, and document data sources in support of project requirements. Build and operationalize processes that ensure timely data-loading and maintain the accuracy and relevance of data.
● Evaluate internal systems for efficiency, problems, and inaccuracies. Develop and maintain protocols for handling, processing, and cleaning data.
● Utilize data to guide assigned business departments through all programs and initiatives,
enabling continuous improvement in data quality, departmental performance, and overall
business performance.
Qualifications
Background:
● A Bachelor's Degree in computer science, engineering or an equivalent combination of
skills, training, and experience is required.
● 2-3 years of experience as a Data Analyst in a complex business environment (SaaS
industry preferred) and systems preferred.
● A systematic solid, and logical approach to problem-solving.
● Knowledge of SaaS business model, SaaS technologies, and related applications.
● Robust SQL and Google Sheets/Excel skills with the ability to learn other analytic tools.
● Development experience in data visualization tools such as Power BI, Tableau, Python.
● Excellent written and verbal communication skills.
● Collaborative mindset – this is a highly cross-functional role. A do-what-it-takes attitude with attention to detail.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.