Who We are

Our mission is to “make the healthcare experience more human”. Docplanner is a SaaS tool for doctors and clinics used to optimize their patient flow, reduce no-shows, and digitize their practices to be able to spend more time with the patient. We also operate marketplace-websites in 12 countries which serve 62 million patients monthly to easily find the right doctor and book an appointment. Only last month 5 mln medical visits were booked via our websites. That makes us the world's leading marketplace connecting doctors and patients. We have been growing rapidly and are on a path to reach EUR 0.5 bln in ARR in the next 3-5 years!

Docplanner was founded in 2012 in Poland. Our team now numbers over 2000 people based across 9 offices in Warsaw, Munich, Barcelona, Istanbul, Rome, Mexico City, Curitiba, Rio de Janeiro and Bologna. It is backed by leading venture capital funds including Point Nine Capital, Goldman Sachs Private Capital, and One Peak Partners, raising a total of €130 million to date.

“Culture eats strategy for breakfast” according to Peter Drucker. We believe in that. We’re looking for exceptional people who can help us change the world while building an amazing company. One of those is the Global Project Manager - Sales Operations Analytics.

Role Overview

Join us as the Global Project Manager within our Global Sales team whose main goal is to increase the Productivity of Sales and Expansion across all segments and markets. Reporting directly to the Global Director of Sales Operations, you will play a pivotal role in our organization. Your primary responsibility will be to manage a diverse portfolio of continuous improvement projects, all aimed at elevating operational excellence and achieving superior results for our global teams. As the driving force of the Global Sales team, your innovative strategies will directly contribute to our Company's growth and success in the competitive marketplace.

What you will do:

• Understand the business in granular detail by listening to various business stakeholders across markets, and then use this information to lead projects in sales operations. Some examples of projects:
• Projects that may improve lead prioritization, lead assignment, lead data acquisition, and enrichment
• Projects that involve machine learning: Scoring or categorization models for new sales prospects, ICPs for expansion products, higher LTV sales
• New tool acquisition and implementation
• Suggest new projects and secure management buy-in by clearly demonstrating the potential value of the project
• Develop detailed project plans, outlining the scope, timeline, resources, and potential risks,
• Coordinate and delegate tasks among cross-functional teams for multiple projects at the same time
• Engage with stakeholders to ensure that project goals align with overall business objectives. Act as the main point of contact for all project-related communications, updates, and queries
• Manage changes to the project scope and project schedule
• Proactively identify project risks and create mitigation strategies. Identify and resolve potential resource conflicts or bottlenecks
• Foster a culture of continuous improvement by regularly soliciting feedback and implementing best practices.

What will help you thrive:

• Critical thinking, curiosity, growth mindset
• 4+ years of experience in leading various operations or analytics projects in Revenue Operations
• Ability to plan and lead a data analytics project that may result in a data product (report, dashboard, data mart, ML model, etc.) 
• Excellent understanding of at least one mainstream CRM, preferably Salesforce
• Experience negotiating vendor contracts
• You are tech-savvy and fluent in English (verbal and written)

Extra credit

• You have sufficient understanding of SQL and data visualization solutions (i.e. Tableau) to explain requirements to a data analyst
• You have a project management certification - PMP, CAPM, ScrumMaster, PRINCE2, or similar
• You speak one additional language amongst the following: Portuguese, Spanish, Italian, Polish

Benefits

• Share options plan after six months working with us, vesting in 5 years (subject to separate ESOP agreement and plan)
• Gym membership (reduced price)
• Health Insurance paid by the company 
• Flexible retribution plan benefits 
• Mental health program (iFeel)
• 23 days of holiday per year (on top of bank holidays, plus your birthday off on top)

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other. ❤️